Office of Technology Services
Computer equipment is procured, prepared, deployed and maintained by the help desk.
Grant-based computer purchases are handled by the Office of Technology.
Computer hardware occasionally fails or needs to be upgraded.
Computers for student, faculty and staff use are available on the first and second floors of the Pence Law Library. Additional computers are available for Clinical students within their office.
Computer peripherals such as scanners, keyboards, mice and other accessories may be purchased at discounted rates via the Office of Technology.
Non-standard software may be purchased through the Office of Technology at discounted rates.
Standard computer software supplied by the Office of Technology such as the Microsoft Office suite, Adobe Acrobat, web browsers and others is available from the help desk.
Outdated and retired electronic equipment is recycled by American University.
Technology staff are knowledgeable on a variety of computer hardware and can make recommendations based on your needs and budget.
Loaner laptops are available to both faculty and staff, as well as students.
Android and Apple smart phones are available for short-term use.
A small number of iPad minis are available for classroom related use.
Computer equipment is disconnected, packed and moved to new locations by the help desk staff.
Printing is provided to faculty, staff and students primarily through Xerox multifunction devices.
Software updates for Windows, Microsoft Office, and other common applications are centrally managed, tested and deployed to ensure your computer software remains up to date.
Student hardware support is offered on a "best effort" level, but not all problems can be handled by our team.