Office of Technology Services

  • Computer Equipment

    Computer equipment is procured, prepared, deployed and maintained by the help desk.

  • Computer Hardware Purchasing

    Grant-based computer purchases are handled by the Office of Technology.

  • Computer Hardware Support

    Computer hardware occasionally fails or needs to be upgraded.

  • Computer Labs

    Computers for student, faculty and staff use are available on the first and second floors of the Pence Law Library. Additional computers are available for Clinical students within their office.

  • Computer Related Purchases

    Computer peripherals such as scanners, keyboards, mice and other accessories may be purchased at discounted rates via the Office of Technology.

  • Computer Software Purchasing

    Non-standard software may be purchased through the Office of Technology at discounted rates.

  • Computer Software Support

    Standard computer software supplied by the Office of Technology such as the Microsoft Office suite, Adobe Acrobat, web browsers and others is available from the help desk.

  • Electronic Waste Recycling

    Outdated and retired electronic equipment is recycled by American University.

  • Hardware Recommendations

    Technology staff are knowledgeable on a variety of computer hardware and can make recommendations based on your needs and budget.

  • Loaner Laptops

    Loaner laptops are available to both faculty and staff, as well as students.

  • Loaner Phones

    Android and Apple smart phones are available for short-term use.

  • Loaner Tablets

    A small number of iPad minis are available for classroom related use.

  • Office Moves and Equipment Relocation

    Computer equipment is disconnected, packed and moved to new locations by the help desk staff.

  • Printing

    Printing is provided to faculty, staff and students primarily through Xerox multifunction devices.

  • Software Update Management

    Software updates for Windows, Microsoft Office, and other common applications are centrally managed, tested and deployed to ensure your computer software remains up to date.

  • Student Hardware Support

    Student hardware support is offered on a "best effort" level, but not all problems can be handled by our team.

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