At the Work/Family Summit
sponsored by Senator Kennedy and Organized by the Program on WorkLife Law, February 12, 2002, Dirksen Senate Office Building.
Alison Hooker, Ernst & Young
Work/Life Integration: A Business Imperative
Why does E&Y consider this a business imperative?
Demographics
- BLS data - shortfall of 10.5 million educated workers
- Must Appeal to the Many:
- Generation X/Y - Value system
- Definition of Success has changed (86% chose more meaning over more money - Workforce Magazine)
- Dual Earner families predominate
- 25% of workforce has elder care responsibilities
- 77% of mothers with school age children work
Academic Research
- John Kotter - profitability and 3 constituencies
- Employees, customers, shareholders
- David Maister - relationship between how firms treat their people and strong client relationships
- Gallup - supervisor or someone at work cares about me
- correlates to business outcomes
- retention/profitability/productivity/client satisfaction
- correlates to business outcomes
E&Y - 1996
- Hiring men/women from undergrad at 50/50
- 80/20 split by manager level
- Alumni cited lack of "life balance" as #1 reason for leaving
- Employee survey cites lack of "balance" as #1 reason for considering leaving
Bottom Line Impact of Addressing These Issues
- Lowers recruiting costs
- Lowers training expenses
- Increases productivity
- Client continuity
- Morale
- Improves diversity
- innnovation
- reflecting our client base
- Lowers overhead
- recruiting, training, organizational effectiveness
Solutions
Where to Begin
- Culture change necessitates understating the unstated
- Discuss assumptions/make conscious
- "Work and Life: The End of the Zero Sum Game, "HBR, Nov/Dec 1998
The Old Paradigm (HBR)
Assumptions
- Individual, not business issue
- Presence equals productivity
- Face time equals commitment
- Being competitive means working longer and harder
- Life balance for people means lower profits for the firm
- Work and personal life are not competing priorities - they are complementary
- Work and personal life cannot be compartmentalized
- Integrated approach is "win/win"
- Mutually reinforcing principles:
- - clarify what is important
- - support employees as whole people
- - experiment with the way work is done
Work/Life Balance Initiatives
Two E&Y Developed Tools:
- Work/Life Balance Matrix
- Flexible Work Arrangements Database and Roadmap
Work/Life Balance Matrix
- Developed through prototype efforts
- Deployed firmwide
- "3-4-5" or "7-to-7" travel schedule
- Team calendar
- Life balance survey
- Life balance agreements
- People deployment committees
- No checking voicemail/e-mail during vacation/weekends
- Telework
FWA Database
- Profiles of 900+ users of FWAs (staff through partners)
- Business case for FWAs
- "Reality Check" on common myths about FWAs
- Discussion database re: FWAs
- How-to tips and link to firm policy
E&Y Results
- 1800 U.S. employees on FWAs (U.S. 24, 000 employees)
- 65% are client-serving
- 62% cite family as motivation
- 38% cite educational goals, volunteer work, or commuting as motivation
- 1355 women on FWAs/ 445 men
- Of 21 partners on FWAs, 11 were promoted to partner while on FWA
- 130 client serving people promoted last year
- 26 to senior manager
- 100 to manager
- 65% of FWA Survey respondents would seriously consider leaving or would not have joined E&Y if not for the FWA option
- 80/20 split between men and women
Bottom Line Impact
Retention Savings
- Ranges from $12 million to $125 million
- We rely on a very conservative estimate of $25 million/year
- conservative replacement cost of 150% of salary
- Caveat: retention savings is tip of the iceberg
- Diversity and innovation
- Mirroring faces of our clients
- People connected to families and community are more holistic thinkers (problem-solving)
Conclusion
- Straightforward answers, with difficult culture change demanded
- What is the business case for not addressing these issues?
Judith Lichtman, National Partnership for Women and Families
Thank you. I'm pleased to be here today to discuss policies that can help women and men balance work and family.
Americans routinely say that lack of family support for families in the workplace makes balancing work and family responsibilities one of the greatest struggles in their lives.
As many of you know, the National Partnership for Women & Families led the fight for passage of the Family and Medical Leave Act, which became law in 1993.
Since then, thirty-five million Americans have been able to take unpaid leave: more parents are spending precious time with new babies, fewer children have to face hospital stays alone, and more workers can care for their parents in an emergency.
But for all that we have accomplished, our work is not yet done. Currently, 38% of employees work for employers that are not covered by the FMLA and this number grows to 45% of employees that cannot take advantage of the FMLA if you account for those that do not work enough hours to qualify for this benefit.
And work/family conflicts will only intensify in the years ahead as the number of dual-earner families increases, fewer families have full-time caregivers, and the elderly population continues to increase.
As we learned with passage of the FMLA, the government plays an important role in creating family-friendly workplaces. We also learned that, for many Americans, unpaid leave is not a viable alternative. 34% of the men and women who take FMLA take it without pay. 78% of ELIGIBLE employees who needed but did not take family or medical leave did not take it because they could not afford to. And, nearly one in ten leave takers who receive less than full pay while on leave are forced onto public assistance.
That is why the National Partnership for Women & Families launched a Campaign for Family Leave Benefits two years ago to fight for a family leave benefit that helps working families afford to take family or medical leave when they need it.
To date, 27 states have introduced legislation to provide paid leave benefits. These proposals vary in scope, size and cost but all will make it easier for women and men to balance work and family in times of need.
Temporary Disability Insurance: Five states, California, Hawaii, New Jersey, New York, Rhode Island and Puerto Rico have mandated short-term disability to all state residents for more than 40 years. These programs provide coverage to employees suffering from non-job related injuries and/or illnesses and maternity related disability. There are efforts in each of these states to expand this coverage to include family leave. In addition, these six successful models are evidence that paid leave is affordable and despite the dire predictions of many in the business community businesses in states with these benefits have continued to thrive.
Paid Family Leave Benefits: These proposals provide a payment to all women and men that take Family or Medical Leave. The Washington State proposal is anticipated to cost less than $40 per worker each year and benefits would be $250 per week for up to six weeks.
Unemployment Insurance For Parental Leave: In August 2000, the Clinton administration promulgated a regulation allowing states to use their unemployment insurance fund surpluses to provide paid parental leave. Although rising unemployment rates may make it politically difficult to enact proposals to use unemployment insurance funds for parental leave this year, many states expect to have surpluses far into the future.
At Home Infant Care: These proposals allow parents to use childcare subsidies to stay at home with their infant for one or two years. Minnesota began it's at home infant care program in 1998. Montana began a similar program in December 2001. These programs recognize the reality that in some places infant care is either not available or not affordable, or both.
Flexible Sick Leave: California passed a law in 1999 that allows workers to use already accrued sick leave for FMLA as well as less serious family illnesses such as taking care of a child with the flu. Just this year four states have introduced legislation to do the same.
Shared Leave: Some employers including many state employers allow employees to donate unused paid leave to co-workers in need. Oklahoma enacted legislation last year that allows all state employees to share their leave.
Sick Leave: 76% of workers in the bottom quartile of earnings have no paid sick leave. Legislation to create a minimum requirement of job protected flexible sick leave will make an enormous difference in helping low income women and men attend to their family responsibilities. Oklahoma allows employees to use their paid sick leave for all FMLA purposes.
Public support for paid leave is overwhelming. A recent national poll found that 88% of parents and 80% of all adults support paid parental leave.
A recent poll of New York State parents found that 81% support expanding the states Temporary Disability Insurance Program to provide more paid leave after childbirth and expanding the program to include adoption and/or care for a seriously ill child, spouse or parent.
In 2000, ¾ of Massachusetts voters said they favored proposals to create a family leave benefit using either a new payroll tax or tapping their state's unemployment insurance system.
We realize that paid leave alone will not solve the plethora of problems facing today's families. Our society needs to think creatively about other ways to relieve work-family balance crises, including:
- Providing 24-hour job protected leave for appointments with doctors, counselors, or teachers. Seven states have enacted FMLA expansions to provide additional leave. Massachusetts and Vermont both provide leave for routine or emergency medical needs of a family member as well as for children's educational activities.
- Expanding the FMLA to include employees in businesses that employ 50 to 25 employees;
- Providing access to Health Care, Pensions, Unemployment Insurance and other benefits for Part-Time Workers;
- Enacting a Real Patients Bill of Rights that would provide families with real health insurance coverage and rights in times of crisis;
- Expanding the States Children's Health Insurance Program (S-CHIP) to include low-income parents so that working families can afford health care insurance for themselves and their children; and
- Creating quality and affordable child care and elder care that is accessible to families in need.
Policy makers like Senators Kennedy and Collins have always been a part of the solution. We applaud their efforts and the efforts of countless other federal and state policymakers that are working to make family friendly policy the law.
We look forward to working with many of you on policies that will make it easier for women and men to balance work and family.
Thank you.
Joan Williams, Executive Director, The Program on WorkLife Law
I am very pleased to be here today as part of this outstanding panel and delighted to see renewed interest in Congress in helping people balance their work and family lives. I would like to thank Senator Kennedy, who is such a tireless advocate on these issues, for sponsoring this event and Senator Collins and her staff. Thanks also to Holly Fechner and Julie Kashen for helping organize this event, as well as to my staff, Nancy Segal, Megan Brown, and Liz Bankert for their tremendous work on this event and many others. My particular thanks to Nancy Segal, who worked closely with our friends Rick McHugh of the National Employment Law Project and Jeff Wenger of the Employment Policy Institute, on the report "Laid Off & Left Out: Unemployment Insurance Eligibility for Part-Time Employees."
Over the past 20 years, transformations taking place in businesses have caused them to recognize the concrete benefits of work/life policies. We'll hear today about innovative programs that have helped companies save millions in decreased attrition and increased productivity. But it has become increasingly clear that businesses can't go it alone. Public policy is needed to help the ordinary Jane and ordinary Joe. To understand why, we need to step back and examine our ideals at work. We still see the ideal worker as we did fifty years ago - as someone who starts to work in early adulthood and work, full-time and full force, for forty years straight. And full-time often means overtime. Americans work longer hours than in any industrialized country - even Japan, which has a word for death from overwork. So, in concrete terms, the ideal worker will often leave home at 8 in the morning and not return until 6, 7, or even 8 at night.
This schedule conflicts with another cherished ideal: that children need and deserve time with their parents. And it's not only children who need family care - 85% of elder care is delivered through family and friends. So there is the clash: between our ideals at home and our ideals at work. It is a clash between a work system that enshrines a worker without family responsibilities and a family system that still relies heavily on family care.
We often hear of work/family problems of professional women, but this is a narrow slice of the picture. In fact, the lower a family's income, the more likely it is to rely on family as opposed to paid care, for a simple reason: you get what you pay for - and they can't pay much. Lower-income families also are less likely to have access to job flexibility. All this means is that work/family conflicts actually become more acute as income falls.
A very broad range of parents are finding it hard to reconcile their job responsibilities with family life:
- The mom who cannot afford safe care for her kids while she's at work and can't even make a phone call to check up on them when they're home alone;
- The nurse who comes to the end of her shift - only to be required to work overtime - and is hardly given time to arrange alternative child care;
- The professional who works a 40 hour week only to find that she's on a mommy-track where she's being paid less per hour than men who are doing identical work; and
- The single mom who struggles alone to handle two full-time jobs - one at work; the other at home.
To help all these parents - and more - we need workplaces responsive to family needs. This policy goal is important to a wide variety of constituencies, particularly women, 85% of whom become mothers. When we consider that 2 out of 3 mothers work less than a 40-hour week, in light of the requirements placed on the ideal worker, this helps create what I have called our economy of "mothers and others." The wage gap between mothers and other adults has actually been rising in recent decades, in part because, when mothers cut back, their only choice is part-time jobs with depressed wages, few benefits, and no advancement.
The lack of equal pay for part-time work, in proportion to hours worked, also affects many other groups. It affects the one-in-four fathers who work 50 or more hours per week, many of whom would like to cut their hours according to the so-called "time divide" studies. It affects individuals with disabilities, 70% of whom are currently unemployed, many of whom would like jobs but can only work part-time. It affects seniors, many of whom want to continue working once they retire, but only part-time - not loading groceries, but in quality part-time jobs. It affects low-income workers, who often can get only part-time jobs, and for that reason are often now permanently barred from the promotion track.
Problems of workplace inflexibility affect a very broad range of people. That's why it is so exciting to see business, unions, and advocates for such a broad range of groups coming together to think about solutions - solutions like parity for part-time work, limits on mandatory overtime, and minimum paid sick leave.
Until we begin to offer American families the kinds of supports that exist in other countries we will remain what we are today - a country that provides for children's care by pushing their mothers to the margins of economic life. The entirely predicable result is childhood poverty. I just came from a conference of demographers; they are reporting that countries without adequate supports for working families - including the United States - have sharply higher levels of childhood poverty than countries that do support their working families.
For men, for women, for seniors, for individuals with disabilities, but especially for children, we need to reshape work around the values people hold in family life.
Karen Nussbaum, AFL-CIO Working Women's Department
When my children were little, getting them out the door to the daycare center and myself and my husband to work on time every morning was a major mobilization. "Hurry, hurry, hurry," I urged in a voice a little too loud. "We're late, we're late, we're late!"
Months into this ritual, my middle child asked me, "Mom, what does 'late' mean?" Aha, I thought. Maybe this isn't a problem of will - he just hasn't understood me!
I have often thought of this when considering the inertia on the part of employers and some politicians when it comes to establishing meaningful work and family policies. It is late - too late for parents who have lost jobs because they couldn't take time off when their children were ill; too late for young children who are put in charge of even younger children because there are no affordable child care or after-school options; too late for the families torn apart because the strain of increasing work hours and no control over work hours ends in divorce and alienated children.
But it isn't too late to get serious now. I am heartened by today's event and the on-going commitment to working families on the part of the political leaders here today.
Some of the issues
Other panelists have outlined issues that need attention. Let me focus on research we did through recent national surveys of all American workers, not just union members, and some of the response of unions to these needs.
In the findings from the AFL-CIO Ask A Working Woman 2000 Survey, a representative sample of all working women, women told us of the strains on their families:
- two-thirds of women with children at home work full-time;
- more than one out of four women work nights or week-ends as part of their regularly scheduled workweek;
- nearly half of all women work different schedules than spouses or partners;
- and parents of very young children are the most likely to work these split shifts one out of three couples with children under 6.
While their work hours wreak havoc with their families - Dr. Harriet Presser of the University of Maryland reports higher divorce rates for couples who work different shifts - workers are getting little relief from their employers.
Nearly one-third of working women say they have do not even have paid sick leave for themselves;
- more than half have no paid leave to care for a baby or ill family member;
- and one-third have no flexibility or control over their work hours.
Yet workers believe they are entitled to these benefits. In a survey of all workers last fall, 90% of workers consider it essential or very important to have time off to care for a baby or sick family member and 90% believe workers are entitled to sick leave.
Unions Are Responding
How do we bridge this chasm?
Unions is one way. In fact, union representation is one of the strongest predictors of good work and family benefits.
In a 1998 study by the Families and Work Institute, companies with 30% or more unionized workers were far more likely than non-union companies to provide paid time off to care for sick children (65% compared to 46%); fully paid family health insurance (40% compared to 8%); temporary disability insurance (87% compared to 66%); and pensions (79% compared to 40%.
- Unions have a long history of struggling to make work respond to family needs, from the fight to limit the work week 150 years ago;
- to the network of child care centers set up by the Amalgamated Clothing and Textile Workers in the 1960s, making them the biggest private sector provider of child care at that time;
- to the groundbreaking contracts in the last two decades taking on an array of work and family issues in almost every industry with the most gains in the auto industry, telecommunications and the public sector.
Today, more than ever, unions are fighting for core issues such as work hours, paid leave and child care in collective bargaining and public policy. Here are a few examples:
- The United American Nurses has gone on strike nearly 50 times in the last three years over the issue of staffing and mandatory overtime.
- 72,000 members of the Communications Workers of America struck Verizon in 2000 to gain limits on mandatory overtime.
- The United Auto Workers recently opened the first of 31 Family Service and Education Centers with the Ford Motor Company in a $60 million program that sets the new high water mark. Many of the centers will include 24 hour child care, tax planning, home repair classes, self-defense classes, drivers' ed, book clubs, walking clubs, day trips for seniors and vocational and career assessment.
- A dozen state federations of labor are backing state legislation calling for paid family leave.
- The New York Union Child Care Coalition succeeded in lobbying for hundreds of millions of dollars in additional funds for child care in the state budget.
- Sandra Feldman, president of the American Federation of Teachers, announced a commitment to work for universal access to pre-school as a matter of national policy.
Part of a bigger struggle
While unions are increasing our commitment, these issues cry out for public policy solutions, including, just for starters:
- Huge increases in the public investment in child care to achieve quality and accessibility
- A commitment to make pre-school available to every 3 and 4 year old.
- Leave - for everyone, not half the workforce; paid and flexible, so it can be used.
- Control over work hours, starting with the very important Kennedy bill on mandatory overtime for nurses.
And let's not forget equal pay. American families lose out on more than $200 billion dollars every year because of lack of equal pay. That's $200 billion that can't be used to solve the problems Americans are forced to solve with their own income: quality child care, paying doctors' bills, taking time off.
We look forward to the day - not too far in the future - when we are not faced with a failure to communicate. When your colleagues respond to work and family as a matter of public policy, not with "Say what?" but with "I hear you."
Thank you very much.
Remarks of Jocelyn Frye
Director of Legal and Public Policy,
National Partnership for Women & Families
Dirksen Senate Office Building
Tuesday, February 12, 2002
OVERVIEW
As we focus attention on how to craft effective work and family policies, it is important to examine these issues from a civil rights perspective. The lack of comprehensive work-family policies places particular burdens on low-income families. Many of these families are the same families that have limited access to the types of supports - like child care and employee benefits - that are critical to financial and family stability. Many of these families also are disproportionately minority families and families headed by single mothers. As Congress examines the types of work-family supports that families need, it is essential that the unique needs of low-income families and communities of color are also considered and addressed. We must ensure that any policies that move forward respond effectively to the needs of low-income individuals and communities of color.
1. Basic data reveals that minority families and families headed by women are more likely to be low-income, thus, work/family policies must be responsive to the needs of low-income families.
2. Many of these individuals are working in low-wage jobs and often non-standard arrangements with little stability or advancement opportunities.
- 72.1% of low-income women lacked transportation to work
- More than half (54.4%) of the respondents said that employer unwillingness to accommodate family and medical needs (sick child, seriously ill relative, client's illness, etc) often makes it difficult for non-welfare clients to find or keep a job.
- 48.8% of respondents said that non-welfare clients "often" face one or more types of discrimination
(race/ethnic, gender, pregnancy, or disability discrimination or sexual/racial harassment). (National Partnership for Women & Families, "Detours on the Road to Employment: Obstacles Facing Low-Income Women," 1999)
3. Many of these low-wage workers, who are disproportionately female and minority, lack access to critical supports that would allow them to balance their work and family responsibilities.
4. People who are the lowest earners are the most likely to be affected by increases in unemployment and overall declines in the economy.
5. Welfare clients and those who have left welfare face unique challenges in comparison to many other employees. Clients who have left welfare for work often have jobs with no benefits or supports, and may face new challenges given the current recession. Further, people of color who receive welfare assistance may confront unique challenges due to discrimination and lacking access to critical supports.
- CLASP, "Frequently-Asked Questions About Working Welfare Leavers," 11/01, p. 17-20
- Madison Times, "Rethinking Welfare Reform," 1/3/02
Conclusion
It is essential that work/family policies are comprehensive and flexible in order to respond to the diverse needs of a diverse workforce. The work-family policies we develop must extend benefits to workers in many different settings, particularly low-income workers who have not always been able to take advantage of existing, but expensive benefits.As we develop and expand our work/family policies, we also must focus on and respond to any unique challenges that face racial and/or ethnic communities.
We extend our deep gratitude and appreciation to Senator Kennedy and Senator Collins for their leadership in developing policies to address these critical work and family issues. We also want to thank them for hosting this important work and family summit and look forward to their continued leadership on this important issue.